You can cancel your order anytime before the shipping process begins. If you want to cancel, please contact customer support to handle the cancellation. If there are errors in the prices or other information on the site due to human error, we may cancel your order.

Return/Exchange Policy

COFO does not accept returns for products purchased by third-party retailers. For returns, please see that retailer's specific return policy. Returns and exchanges for products purchased from the COFO online store are accepted under the following conditions.

For Incorrect or Defective Products

If the product you receive is different from what you ordered, or if it arrives damaged or defective, we will offer an exchange or a full refund.

For Returns Due to Customer Discretion

We accept returns only if the product is unopened and unused, and if you contact us within 14 days of receiving the product.

Shipping Cost For Returns/Exchanges:

• For incorrect or defective products: We will cover the return shipping costs.
• For returns due to customer discretion: The customer will be responsible for the return shipping costs.

Please Note:

• Returns and exchanges cannot be accepted if the product is damaged, broken, soiled, lost, or otherwise affected due to the customer’s actions after delivery.
• Variations in product specifications or tolerances that are within our manufacturing limits are not grounds for return or exchange.

Limited Warranty

We stand by the quality of our products and back them with a limited warranty. The warranty period begins on the day of delivery and includes the durations listed below, plus any separately purchased extensions.

Parts	Period	Coverage
Fabrics, Finish	1 Year	Covers discoloration, fading of paint and resin, and wear of fabrics and mesh.
Mechanisms	2 Years	Covers malfunctions of adjustable parts and wear of screws in the backrest or armrests.
Main Frame	3 Years	Covers issues related to structural strength.

*If you have further questions about our limited warranty, please contact our customer service.

Contact Details

Email

Support@cofoglobal.com

Mailing Address

COFO GLOBAL INC
30 N GOULD ST STE R SHERIDAN, WY 82801