AThe main unit cannot be washed with water. To clean the surface, wipe it with a dry cloth.

AExcessive muscle stimulation can put strain on the body. Therefore, we recommend using it for about 15 minutes per session, up to two sessions daily. If you experience any discomfort or abnormal reactions in your body or skin, discontinue use immediately and consult a doctor.

AThis depends on usage frequency and environment. If used once daily, the adhesive pad’s quality can be maintained for about six months.

ACOFO Neck Pro uses mild electric currents, so we recommend removing metal accessories from your neck area while in use.

AThe device has 10 levels of muscle stimulation. It features an automatic C-Pulse mode, which cycles through 4 different wave patterns (you can also use it in heating-only mode).

AYou can use it in either direction.

APlease consult a doctor before use.

AThe connecting part of the Neck Pro is made from special silicone, designed to fit various neck sizes.

AYou can purchase them directly from our website.

AThis product emits electromagnetic waves, which could interfere with the operation of pacemakers, so we advise against use with a pacemaker.

AIf used daily for 15 minutes, the device can operate for up to 3 months in C-Pulse mode only, or for 8 days when using both C-Pulse and the heating mode together.